Terms & Conditions

You must be at least 18 years of age or legally competent to enter into binding agreements under the Indian Contract Act, 1872, to place an order on this website. If you are a minor, you may browse our collections or place an order only under the direct supervision and consent of a parent or legal guardian.

You agree to use our website only for personal, legitimate shopping and gifting purposes. You agree not to:

• Place speculative, fictitious, fraudulent, or unauthorized orders.
• Attempt to disrupt, compromise, or inject harmful scripts or automated crawlers into our checkout or storefront infrastructure.
• Provide false, misleading, or invalid recipient contact details or shipping addresses.
• Violate the intellectual property rights, trademarks, or copyrighted designs of The Jaipur Company.

All flower bouquets, individual stems, car charms, and gift hampers showcased on The Jaipur Company are genuine handcrafted textile creations, hand-crocheted using premium combed Cotton Yarn (an ultra-soft combed cotton & botanical fiber blend), floral craft wire, and artisanal wrapping papers.

We strive to display photographic representations and yarn colors as accurately as possible. However, the exact color you perceive may vary slightly depending on your screen calibration, display resolution, and ambient lighting.

All prices are listed in Indian Rupees (₹ / INR) and are inclusive of applicable Goods and Services Tax (GST), unless expressly stated otherwise.

Packaging upgrades (such as printed botanical wrap, florist wraps, or luxury rigid keepsake boxes) and courier shipping fees are calculated and clearly shown in your shopping cart before you confirm checkout. We reserve the right to revise our prices, seasonal promotions, or free-shipping thresholds without prior notice; however, accepted orders will always be fulfilled at the price confirmed at checkout.

Submitting an order constitutes an offer to purchase the selected handcrafted floral arrangements. An order is confirmed once payment is authorized and our system generates a unique Order ID (e.g. TJC-XXXXXXXX).

Complimentary Handwritten Gift Cards: Customers are invited to submit custom gift messages and recipient names during checkout. Please verify your message, spelling, and recipient address carefully prior to completing payment. The Jaipur Company reserves the right to decline or omit messages that contain defamatory, profane, threatening, or unlawful language.

Artisan Production Lead Time: Handcrafted items require meticulous preparation. Ready-to-ship bouquets are typically processed within 24 to 48 hours, while personalized or multi-stem bouquets may require up to 2–3 business days of crafting before courier dispatch.

We accept payments via accredited, RBI-compliant payment gateways supporting UPI (Google Pay, PhonePe, Paytm), Debit and Credit Cards (Visa, MasterCard, RuPay), and Net Banking.

All payment transactions are encrypted using 256-bit SSL protocols. The Jaipur Company never stores, processes, or retains your complete card numbers, CVVs, or net-banking passwords on our servers.

All orders are carefully packed in protective, crush-proof corrugated boxes from our Jaipur workshop and dispatched via reliable national logistics partners (such as Delhivery, BlueDart, DTDC, or Shiprocket).

• Jaipur Local Orders: Delivered within 1 to 2 business days.
• Metro Cities Across India: Delivered within 2 to 4 business days post-dispatch.
• Rest of India: Delivered within 4 to 6 business days post-dispatch.

Delivery estimates are provided in good faith and may be influenced by regional weather conditions, public holidays, courier logistical disruptions, or incorrect recipient addresses. A tracking link will be communicated via SMS/WhatsApp/email once your parcel is dispatched.

Because our floral arrangements are made-to-order keepsakes customized with specific packaging and handwritten recipient notes, our returns are governed by our dedicated Return, Exchange & Refund Policy.

Once validated by our quality assurance team, we will promptly dispatch a free replacement or issue a resolution in accordance with our published Return Policy.

Our crochet flowers are permanent, everlasting keepsakes that never wilt, decay, or lose their charm. To ensure your handcrafted blooms remain in pristine condition for decades, please observe the following care guidelines:

• No Watering or Refrigeration: Unlike fresh-cut flora, crochet blooms contain no soil or living stems. Do NOT place stems in water or refrigerate them, as water will damage the wrapped wire stems, craft paper, and yarn fibers.
• Gentle Dusting: Keep your arrangement dust-free by gently sweeping the petals with a dry, soft makeup brush, clean feather duster, or a hair dryer on a cool, gentle airflow setting.
• Sunlight & Moisture Protection: While premium Cotton Yarn resists fading, keep bouquets away from harsh, continuous direct sunlight and high humidity or direct rain to maintain vibrant yarn shades.
• Petal Fragrance: You may lightly mist a drop of your favorite floral fragrance or essential oil onto the back of the yarn petals for an authentic fragrant room presence.

All content on thejaipurco.in—including our lotus trademark, brand name THE JAIPUR COMPANY, artisan story copy, original crochet arrangement patterns, product photographs, graphics, videos, packaging designs, and digital code—is the exclusive intellectual property of The Jaipur Company and is protected by Indian Copyright and Trademark laws.

You are granted a limited license for personal, non-commercial shopping access. You may not reproduce, copy, republish, resell, or commercially exploit any photographs, patterns, or brand materials without prior written authorization from The Jaipur Company.

To offer a smooth shopping experience, we interface with trusted third-party providers including banking networks, SMS verification gateways (such as MSG91), and courier platforms (such as Fastrr and Shiprocket).

These services operate under their respective independent terms of service and security standards. We are not liable for transient technical outages or network disruptions experienced by independent third-party utilities.

Your privacy is of utmost importance to us. We collect customer shipping details, mobile numbers, email addresses, and gift recipient notes solely to fulfill your orders, provide dispatch tracking notifications, and offer customer service.

For comprehensive details on how your information is safeguarded, please review our separate Privacy Policy.

We endeavor to maintain uninterrupted availability of our storefront. However, scheduled platform maintenance, server upgrades, or unforeseen telecommunication outages may temporarily affect website access.

We reserve the right to correct typographical inaccuracies, modify inventory quantities, or update floral specifications at any time without prior liability. If a catalog adjustment materially impacts an active confirmed order, we will contact you immediately to discuss satisfactory options.

To the maximum extent permissible under applicable Indian law, The Jaipur Company's cumulative financial liability for any claim arising out of or related to your purchase shall not exceed the total price actually paid by you for the specific product giving rise to the claim.

The Jaipur Company shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from courier delays, third-party logistics failures, or improper post-delivery handling of the handmade items.

You agree to defend, indemnify, and hold harmless The Jaipur Company, its founders, artisans, employees, and logistics partners against any claims, damages, liabilities, and legal expenses arising from your willful misconduct, submission of unlawful customized card messages, or material violation of these Terms & Conditions.

We may revise these Terms & Conditions periodically to reflect modifications in our artisanal catalog, courier practices, or legal requirements. Updated terms take effect immediately upon being posted on this page. Your continued use of the website following any updates indicates your acceptance of the revised terms.

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal dispute, controversy, or claim arising out of your purchase or use of this website shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India, without limiting statutory consumer rights available under the Consumer Protection Act, 2019.