Handmade with Love in Jaipur
At The Jaipur Company, we believe trust is the foundation of every great relationship — including the one we have with you. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.
This policy applies whenever you visit thejaipurco.in, use our services, place an order, or reach out to us (together called the “Services”). “You” refers to anyone who interacts with us — shoppers, visitors, or anyone whose information we hold.
We've written this in plain, honest language — because you deserve to know exactly what's happening with your data, without wading through legal jargon.
The world changes, and so do we. We may update this Privacy Policy from time to time — to reflect improvements to our services, new legal requirements, or changes in how we operate.
When we do, we'll post the updated policy right here on this page and update the “Last Updated” date at the top. We encourage you to check back occasionally so you're always in the loop.
We only collect what we truly need to serve you well. Here's a clear breakdown:
When you shop with us, create an account, or get in touch, you may share:
| Type | Details |
|---|---|
| Contact Details | Name, email address, phone number, postal address |
| Order Information | Billing & shipping address, items ordered, payment confirmation |
| Account Information | Username, password, security questions |
| Shopping Preferences | Items you've viewed, saved to your wishlist, or added to your cart |
| Support Conversations | Any messages or details you share when reaching out to our team |
You're always in control — if you'd prefer not to share certain information, that's okay. Just know that some features may not be available without it.
Like most websites, we automatically collect certain usage data when you browse our Site. This helps us understand how people use our platform so we can keep making it better. This may include:
We collect this through cookies, pixels, and similar tracking technologies. You can manage or disable cookies through your browser settings — though some features may not work as smoothly without them.
Sometimes, third parties help us run our business smoothly. These may include:
Any data shared with these partners is handled in accordance with this Privacy Policy. We are not responsible for how third-party services manage their own data — we recommend reviewing their policies independently.
Every piece of data we collect has a purpose. Here's exactly how we use it:
We use your details to process payments, confirm orders, arrange shipping, handle returns or exchanges, and keep you updated throughout.
If you create an account with us, your information helps us maintain it, keep it secure, and personalise your experience on the Site.
We'll send you order confirmations, shipping updates, and important account notifications. These are essential communications — you'll always receive them.
With your consent, we may send you news about new collections, exclusive offers, and promotions by email or SMS. You can opt out at any time — no questions asked.
We monitor for unusual or suspicious activity to protect you, us, and everyone who shops with us. If you ever suspect your account has been compromised, please reach out to us immediately.
We analyse how people use our Site so we can fix what's broken, improve what works, and build something you'll love coming back to.
Cookies are small files stored on your device that help websites remember your preferences and activity. We use them to:
You can control or delete cookies at any time through your browser settings. However, please be aware that disabling cookies may affect how certain features of the Site work, and some cookies set by third-party services may not be fully controlled through our Site alone.
However, to run our business and serve you well, we may share your information with:
| Category | Shared With |
|---|---|
| Identifiers (name, email, address, phone) | Service providers, marketing partners, affiliates |
| Order & transaction data | Payment processors, shipping partners |
| Browsing & usage data | Analytics providers, advertising platforms |
We never use or share sensitive personal information to infer characteristics about you.
Love a product and want to share your thoughts? We encourage it! Just keep in mind that reviews, ratings, and any content you post publicly on our Site are visible to all visitors.
Once you make something public, we cannot control how others access or use that information. Please be thoughtful about what you choose to share in public spaces.
Our Site may occasionally link to external websites or platforms we don't own or control. These links are shared for your convenience, but:
The Jaipur Co. is not designed for or directed at children under the age of 13. We do not knowingly collect personal information from children.
If you're a parent or guardian and believe your child has shared information with us, please contact us and we will delete it promptly.
We do not knowingly sell or share personal information belonging to individuals under the age of 16.
We take your privacy seriously and have put in place reasonable technical and organisational measures to keep your data safe. That said, no system is 100% foolproof — the internet is never completely secure.
We retain your personal information only for as long as necessary — to maintain your account, fulfil orders, comply with legal obligations, resolve disputes, or enforce our terms. When data is no longer needed, we delete it responsibly.
Your data belongs to you. Depending on applicable law, you may have the following rights:
| Right | What It Means |
|---|---|
| Access / Know | Request a copy of the personal data we hold about you |
| Delete | Ask us to delete your personal information |
| Correct | Request correction of inaccurate data |
| Portability | Receive your data in a portable format |
| Opt-Out of Marketing | Unsubscribe from promotional emails or SMS at any time |
| Restrict Processing | Ask us to limit how we use your data |
| Withdraw Consent | Revoke permission where consent was the basis of processing |
| Appeal | Challenge our decision if we decline your request |
To exercise any of these rights, simply reach out to us using the contact details below. We'll verify your identity and respond in a timely manner as required by law.
Every promotional email we send includes an unsubscribe link at the bottom. One click and you're off our marketing list — though we may still send essential order and account-related communications.
We're always striving to do better. If you feel we haven't handled your data the way we should have, please reach out to us — we genuinely want to make it right.
If you're not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.
Our Site is primarily operated in India. If you access our Services from outside India, please be aware that your data may be transferred to, stored, and processed in India or other countries where our service providers operate.
Where required by applicable law, we ensure such transfers are carried out under appropriate safeguards — including recognised mechanisms like Standard Contractual Clauses for users in the European Economic Area or the UK.
Have a question? A concern? Just want to know more about how we handle your data? We're here for you.
We aim to respond to all privacy-related queries within 7 business days.