Return, Exchange & Refund Policy
We work hard at The Jaipur Company to ensure that our store policies are fair, clear, and transparent. Please review the terms below before placing your order.
Final Sale Policy
No cancellations, returns, or refunds once orders are confirmed.
Transit Damage
Eligible for exchange or refund with a mandatory continuous unboxing video.
Refund Timeline
Approved refunds are processed within 7 to 10 working days.
Logistics Terms
Carrier delays, incorrect addresses, or failed partial CODs are non-refundable.
General Return & Refund Policy
There are no cancellations, returns, or refunds available on general purchases. Each floral stem and bouquet is handcrafted with utmost care and individually inspected before dispatch.
Transit Damage Exception:
If your item was damaged in transportation, you are eligible for a refund (excluding the shipping cost) or an exchange.
Mandatory Unboxing Video Requirement
To be eligible for a refund or exchange due to transit damage, you must create an unboxing video from scratch that demonstrates the damage.
Unboxing Video Guidelines:
- The recording must start before opening the outer courier packaging, clearly showing the shipping label and sealed package from all sides.
- The video must be continuous and unedited without any cuts, pauses, or camera transitions.
- The unboxing process and the specific damaged parts of the item must be clearly captured in good lighting.
* We reserve the right to refuse any refund where the product may not be as described by the consumer or if the unboxing video does not meet the necessary verification criteria.
Cancellation Policy
No cancellations are permitted once the order is confirmed.
Before placing an order, it is strongly advised to carefully review all photographs, as well as the product description, specifications, and dimensions.
Have doubts about dimensions or details?
You can DM us anytime if any information about the product is unclear.
Ineligible Refund Scenarios (Delivery Issues)
We are unable to offer refunds or replacements under any of the following circumstances:
- Incorrect or Incomplete Address: If an inaccurate address, missing pin code, or incorrect phone number has been provided at checkout.
- Failed Delivery Attempts: If there are two failed delivery attempts made by our courier/shipping partner.
- Refusal by Recipient: If the package is refused or rejected by the recipient upon arrival.
Non-Refundable Logistics Delays
Thejaipurco.in is not liable for any delay in product delivery caused by logistic issues, including carrier delays, customs clearance, transit roadblocks, or unforeseen logistical circumstances.
Refunds will not be provided for delays resulting from these third-party logistical factors.
Partial Cash on Delivery (COD) Policy
Important Note for Partial COD Orders:
In the event of a failed delivery for partial Cash on Delivery (COD) orders, no refund will be issued.
Refund Processing Time
Refunds for all eligible transactions will be completed within 7 to 10 working days from the date of approval.
The refund will be credited back to your original source of payment (UPI, Credit/Debit Card, or Net Banking) in accordance with standard banking processing cycles.
Still have questions? We are here to assist!
We work hard at The Jaipur Company to ensure that our store policies are fair, clear, and transparent. If you can't find what you're searching for, please contact us so that we can assist you further.
