Returns & Cancellation Policy

1. Order Cancellations

You may cancel any standard floral order within 12 hours of placement by contacting us at hello@thejaipurcompany.com or via WhatsApp at +91 98765 43210. Once an artisan has begun handcrafting customized items or the order is handed to the dispatch courier, cancellation is not possible.

2. Damaged or Defective Items in Transit

Your satisfaction is our highest priority. In the rare event that your crochet bouquet arrives damaged, crushed, or missing components during shipping:

• Please contact us within 48 hours of delivery.
• Share a clear photograph of the parcel and the damaged flowers.
• We will promptly dispatch a complimentary artisan replacement or initiate a full refund to your original payment method.

3. Personalized & Custom Items

Items featuring personalized wooden engraving, custom initials, or bespoke color themes crafted to specific client measurements cannot be returned unless verified as defective upon arrival.

4. Refund Processing Time

Approved refunds are credited to the original payment source (UPI, Card, or Net Banking) within 5 to 7 business days in accordance with Indian banking norms.